FAQ
Questions people ask before signing up
If yours is not here, ask us directly — we answer within a working day.
Do I need a credit card to start the trial?
No. The 14-day trial needs only a work email and a phone number. Nothing is charged and nothing renews automatically — at the end of the trial you choose a plan or your workspace pauses.
Can Skyra handle more than one business?
Yes, and it is designed for it. Each business runs as its own workspace with separate data, branding and users, while group-level dashboards roll everything up. Growth includes three workspaces; Business and Enterprise are unlimited.
How customisable is the CRM really?
You can rename and reorder modules, add custom fields and objects, build your own pipelines and stages, set per-role field visibility, and design your own layouts — all from the admin panel, without writing code. Beyond that, the REST API and webhooks are open on Business and above.
Where does my data live, and can I get it out?
On a MySQL backend in your chosen region. You can export any module to CSV or Excel at any time, schedule automated exports, or query through the API. On the dedicated-database option you get an isolated instance with daily off-site backups.
How does WhatsApp messaging work?
Skyra connects to the official WhatsApp Business API. We help draft your templates and get them approved by Meta, then you send them as broadcasts or automations. Conversation charges are set by Meta and billed at cost; your plan includes a monthly template message allowance.
Can you migrate us from our current CRM?
Yes. We have migrated from Zoho, HubSpot, Salesforce, Excel and several in-house systems. Migration is included on Business and Enterprise, and available as a paid service on Growth.
What does implementation take?
A standard single-business setup is live in five to ten working days. Multi-business rollouts with custom modules and integrations typically run three to six weeks.
Do you support currencies and languages beyond India?
Yes. Skyra handles multi-currency pricing, per-user time zones and locale-aware formatting, and the interface supports right-to-left languages. We serve customers in India, the GCC, Southeast Asia and the UK.
What happens if I outgrow my plan mid-cycle?
Upgrade whenever you like — the change is prorated to the day and takes effect immediately. Downgrades take effect at the next renewal so you never lose access you have already paid for.
Is my data secure?
Traffic is encrypted with TLS 1.3 and data at rest with AES-256. Access is controlled by role and record-level permissions, protected by two-factor authentication, and recorded in an immutable audit log. SSO, IP allow-listing and a signed DPA are available on Business and Enterprise.
Still not answered?
Ask us anything — including the awkward questions about pricing, lock-in and what we are not good at.