Terms of service

These terms govern your use of the Skyra platform and the services provided by Skyra AI Software Solutions. By creating an account or using the service you accept them.

1. The service

We provide access to the Skyra platform on a subscription basis, together with any professional services set out in a separate statement of work. Features vary by plan as described on the pricing page.

2. Trials

Trial accounts run for 14 days on the Growth plan. No payment method is required and no charge is made automatically. At the end of the trial the workspace becomes read-only unless you subscribe; data is retained for 30 days thereafter.

3. Your account

You are responsible for keeping credentials secure, for the activity of users you invite, and for ensuring you have the right to store the personal data you upload. Enable two-factor authentication — it is available on every plan.

4. Acceptable use

You may not use the service to send unsolicited bulk messages, to store unlawful content, to attempt to breach its security, or to resell access without a written agreement. Messaging through the WhatsApp Business API is additionally subject to Meta's own policies.

5. Fees and payment

Subscription fees are payable in advance, monthly or annually, in the currency shown at checkout. Taxes are added where applicable. Overdue accounts may be suspended after 14 days written notice. Prices may change with 30 days notice, and never mid-term on an annual plan.

6. Your data

You own the data you put into Skyra. We process it only to provide the service and as instructed by you. You can export it at any time at no charge, including during the notice period after cancellation.

7. Availability

We target 99.9% monthly availability, excluding scheduled maintenance announced in advance. Enterprise plans may carry a contractual SLA with service credits.

8. Intellectual property

The platform, its code and its documentation remain ours. Custom development delivered under a statement of work transfers to you on final payment, as set out in that document.

9. Termination

You may cancel at any time; monthly plans end at the close of the current period and annual plans at the end of the term. We may terminate for material breach after written notice and a reasonable chance to remedy it.

10. Liability

Our aggregate liability is limited to the fees paid in the twelve months preceding the claim. Neither party is liable for indirect or consequential loss. Nothing here excludes liability that cannot lawfully be excluded.

11. Governing law

These terms are governed by the laws of India, and the courts of Tamil Nadu have exclusive jurisdiction, unless a separate signed agreement says otherwise.

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Note for the site owner: have these reviewed by a lawyer before you rely on them commercially.